"Pets only policy" - COVID-19 Update

3-16-2020

To our clients,

Due to the recent concern for the Covid-19 outbreak, we have made temporary changes to our existing appointment and medication pick-up protocols in an effort to keep you and our staff safe.

We are minimizing person-to-person contact by switching to

curbside drop-off appointments and phone consultations,

on a case by case basis, from 3/17 at 8am.

• Elective and routine appointments (including vaccinations) will be postponed for at least 2 weeks until we have a better understanding of the current situation.

• Dogs and outdoor cats who are at risk of missing their vaccine booster window, or are >2 months overdue may be scheduled for drop-off appointments.

• Surgeries such as dentals can remain as scheduled since these are already drop-off appointments.

Our aim, as ever, is to ALWAYS be available for urgent care and sick pet appointments for our clients during our opening hours.

Appointments:

Please call us on 734-388-0102 to schedule, and on your arrival to our clinic.

Over the phone, we will obtain a clinical history and discuss our plan for your pet. In most cases, we will request that you bring your pet to the door and wait in your car while your pets’ exam and treatments are performed.

Phone Consultations:

The cost of phone consultations will be $40. Phone consultations can be requested and discussed based on your pet’s need. If your pet has been physically examined by us in the past 6-12 months, we will be able to dispense medications. Otherwise, we will schedule a curbside drop-off appointment as necessary.

Medications pickup (curbside pickup):

We ask that you call to request your medication refills. A doctor or technician will let you now if and when your prescription will be ready for pickup. We will contact you for over-the-phone payment and ask that you call when you arrive at our location so we can bring your medication to the door. This will minimize contact and therefore reduce the risk of transmission.

Preventives and refill medications can be ordered for home delivery here.

We thank you for your patience and understanding as we try to navigate this together.

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Please call us on 734-388-0102 if we can help you in any way or if you have specific questions regarding your pet(s). We recommend the below reputable sources for further research.

Washtenaw County Health Department: https://www.washtenaw.org/3095/COVID-19

Michigan Department of Health and Human Services: https://www.michigan.gov/coronavirus

American Veterinary Medical Association:

https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19 Centers for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/community/index.html World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen