top of page

we can't wait to meet you!


If you would like, you can register your information online prior to your first appointment.

After your visit, our online portal allows you access to your pet's vaccination records to help keep you up-to-date.

Chat with our team prior to your appointment for information on our appointment protocols before your visit. Our lobby is open, though at times our urgent appointments are scheduled as "drop off" appointments
We are not exotic specialists, however we have a wide breadth of first opinion exotic experience. 
  • Reptiles (lizards, snakes and tortoises) should be brought in a small carrier or box with a heat pad or hot water bottle.
  • Birds should be brought in a small cage, ideally with one or two perches and minimal cage "furniture" (bells, toys, mirrors etc.). Birds can get very anxious with handling so we caim to minimize stress as much as possible during the visit. their stay.
  • Rabbits and guinea pigs should be brought with at least some fresh hay and some of their regular diet so they can continue to eat during their stay
  • Small mammals (rodents, marsupials) can get low blood sugar when stressed and so can be brought with some of their regular food and/or favorite treats.
We accept most debit/credit cards, Care Credit, cash/checks and have a variety of contactless payment methods (including phone and online payments) to make checking out as smooth as possible
Our team aims to reduce stress for our patients during their visit by gentle and sensitive handling.
We are trained to look for stress signs and will commonly recommend preventive measures if we feel a pet is getting anxious:
  • Happy visits (prescheduled free visits - a cookie and a head pet, before the pet leaves the clinic without any procedures)
  • Staged visits (e.g. splitting up the Doctor exam and any vaccines/blood draws onto different days)
  • Muzzle training (if necessary). See for advice and resources.
  • Desensitization training here or at home (for example slowly working up to having the paws handled while giving treats to hep with nail trims)
  • Anti-anxiety medications, especially in cats where some of the above methods are not helpful.
Our aim is to keep a good relationship throughout the life of your pet so that we can minimize "wind-up" of stress over future years and to never have to strongly restrain your pet.
Please always let our team know if you have any specific concerns or questions prior to your first visit. Our aim is to help you feel as comfortable as possible and set your pet (and you!) up for as low a stress trip to the vets as possible!
bottom of page